Questions & Answers

1.How do I contact you regarding a business inquiry?

For all business inquiries please contact our business email address at [email protected]

2.How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. If you would like to cancel or make any changes to your order, Please email your request and Order number to [email protected] In the event of a canceled order request, you will receive a refund confirmation email once your order has been canceled.

*Please note: Refund payments may take 7-21 business days depending on your card issuer’s policies.

3.What payment methods do you accept?

Our website offers ONLY one payment option for your convenience and safety. We accept Paypal which is one of the most secured online payment gateway that will protect your right regarding your benefits.

4.Why was my order canceled?

Every order is unique so reasons for cancellations and delays vary. We strive to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.

Your order may have been cancelled due to declined by our security verification system. They can be, but not limited to:

-Quantity of items ordered

-The address and telephone number you provided for your credit card account does not match what your bank has on file

-You are shipping your order to an address other than your billing address.

5.My order was canceled but why were funds still deducted from my bank account?

In the event of your order refunded or canceled, It may take 7-21 business days based of your credit card issuer’s policies for funds to be available back in your account.

6.Can I exchange for different size/ item?

Yes, we do accept exchanges. If you find it not working right for you we can exchange it for you if the size/item you requested is available, you can email us for more detailed information.

7.Can my order be delivered internationally?

International ordering through ssugarvintage.com is currently unavailable while we work on enhancing the international ordering process. International ordering will be available soon.

8.Do you ship to APO addresses?

Unfortunately, we do not ship to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses. However, we DO ship to PO boxes. We’ll be working on military addresses in the near future.

9.Can I change my shipping address?

Once an order ships, we can’t make any changes to it, including to the shipping address. 

If you reach out to us via our email address at [email protected], we may be able to cancel your order for you. On Monday to Saturday, orders ship within 2-3 business days of being placed, so we can’t guarantee your order will be canceled.

10.I didn’t receive my order/shipping confirmation email

You should receive an order confirmation email within a few minutes of placing your order, and a shipping confirmation email within 2-3 business days after being processed. The exceptions are orders placed during a weekend, which may not ship until the following Monday.

If you don’t receive either email within those timeframes: 

Start by checking your spam folder.

If you use multiple email addresses, make sure you’re checking the right inbox.Still nothing? Drop us a message via our official email address: [email protected] and let us know and we’ll look into it for you.